Financial & Operational Legalities

Booking & Refund Policy

Effective Date: March 23, 2026

1. Overview

This Booking & Refund Policy governs how consultations are booked, paid, cancelled, and refunded on Verixa. By booking a consultation, users explicitly agree to this strict operational directive.

2. Nature of Booking (CRITICAL)

Verixa strictly acts as a platform facilitating bookings between Users (“Clients”) and Independent Professionals (“Consultants”).

⚠️ Important Legal Status

  • Verixa does NOT provide the consultation
  • Verixa does NOT control the advice given
  • The booking is a direct contract between Client and Consultant

3. Booking Process & Status

The Complete Funnel:

  1. Client selects a consultant
  2. Client chooses time and service
  3. Client submits booking request
  4. Payment authorization placed
  5. Consultant accepts or declines

Status Dictionary

  • Pending: Waiting for consultant
  • Confirmed: Accepted by consultant
  • Declined: Rejected by consultant
  • Cancelled: Cancelled by either party
  • Completed: Session finished
  • No-show: One party did not attend

4. Payment & Escrow Holds

4.1 Processing

Handled via third parties (e.g., Stripe).

Verixa does NOT store full card details or CVV.

4.2 Hold Model

  • A temporary hold is placed at checkout.
  • Funds are captured ONLY after consultant accepts.

4.3 Platform Fees

  • Verixa may deduct booking commission/fees.
  • Fees are strictly disclosed prior to payment entry.

5. Consultant Acceptance

✅ If Consultant Accepts:

  • Booking becomes Confirmed immediately.
  • Payment hold is captured definitively.

❌ If Consultant Declines:

  • Booking is cancelled.
  • Payment hold is released automatically (voided).

6. Cancellation Matrix

6.1 Client Cancellation

More than 24-48 Hours Before

Full refund granted (minus processing fees if dictated by gateway).

Within 24 Hours Before

Partial or absolutely NO refund granted, depending directly on the consultant's individual configuration policy.

6.2 Consultant Cancellation

  • Client will receive a Full Refund
  • OR Priority Rescheduling access.

6.3 Platform-Initiated

Verixa may cancel bookings unilaterally in cases of suspected fraud, compliance concerns, or technical hazards.

7. No-Show Logistics

7.1 Client No-Show

If the client fails to attend, no refund will be issued and the booking is definitively marked as "No-show".

7.2 Consultant No-Show

If the consultant fails to attend, the client is eligible for a Full Refund or Priority Rebooking.

8. Refund Integrity & Final Authority

8.1 General Rule

Refunds are rigidly granted based on the timing of cancellation, absolute responsibility (client vs consultant), and final platform discretion.

8.2 Non-Refundable

  • Session was completely executed
  • Client was a no-show
  • Dissatisfaction without valid regulatory cause
  • Platform manipulation or misuse

8.3 Disputed Cases

Verixa reviews communication logs, booking metadata, and mutual evidence to issue full, partial, or ZERO refunds at its sole reasonable discretion.

9. Service Quality Disclaimer

Verixa explicitly does NOT guarantee:

  • Quality of consultation
  • Outcome of professional advice
  • Immigration or regulatory results

All services are strictly and independently provided by the licensed professionals.

10. Rescheduling Constraints

Rescheduling is strictly subject to:

  • Consultant real-time availability
  • Timing of the modification request

Warning: Late rescheduling requests may be automatically treated as a complete cancellation under Section 6.1.

11. Delay Limits

Refund processing time defaults to 5 to 10 business days depending on banking network protocols and Stripe API.

12. Abuse Protection

Verixa systematically blocks suspicious velocity transactions, cancels fraudulent bookings, and terminates toxic accounts.

13. Edge Liability

Verixa drops ALL liability for missed sessions, subjective dissatisfaction, or subsequent financial damages arising from sessions.

14. Federal Compliance

This policy guarantees alignment with PIPEDA parameters and Canadian consumer protection statutes.

PIPEDA Record

15. Modifications

Verixa may alter transaction models. Continued monetary use signifies automated acceptance.

16. Resolution Contact

Email: finance@getverixa.com

Dashboard Support Terminal

“Clarity kills conflict.”

Verixa protects capital, mitigates disputes, and enforces absolute expectations. Trust scales when both sides operate strictly within a defined financial boundary.